Malanje: Complaints book to improve public services

Malanje – The complaints book aimed for public and private service providers, which was released on Wednesday in Luanda, will help improving the quality of the public services.

This was defended by some service providers and managers, when speaking to Angop about the advantages of the said book.

The head of the Geographic and Cadastral Survey Institute (IGCA) in the northern Malanje province, Anacleto Manuel Miguel said that this initiative brings a sense of responsibility into the mind of the public servants, since they are now obliged to provide better services to customers in compliance with the law.

“The complaints book will allow to proliferate the respect for order of arrival for customer service and will facilitate the exchange with the service provider, as well as the between public and private servants, in order to guarantee an acceptable quality of the service”, he said.

The book and its identification stamp, which must be displayed in commercial institutions, were launched on the path of the Presidential Decree of September 2016, prepared by the President of the Republic, Jose Eduardo dos Santos, which regulates the obligation of institutions that sell goods and provide services, to have a means where the consumer can express satisfaction or dissatisfaction at the good or the service purchased.

The referred book costs 8.000 kwanzas and around 50.000 copies are available for the whole national territory, which can be purchased at the headquarters of INADEC and provincial services, National Press and associations of Consumer protection.

Source: Angola Press News Agency