INADEC releases complaints book with 50.000 copies

Luanda – A complaint book for institutions that sell goods and provide public and private services was officially launched on Wednesday by the National Institute of Consumer Protection (INADEC), whose ceremony was presided over by the Trade Minister, Fiel Constantino.

The book and its identification stamp, which must be displayed in commercial institutions, were launched on the path of the Presidential Decree of September 2016, prepared by the President of the Republic, Jose Eduardo dos Santos, which regulates the obligation of institutions that sell goods and provide services, to have a means where the consumer can express satisfaction or dissatisfaction at the good or the service purchased.

On the occasion, the director general of INADEC, Paulina Semedo, said that the book costs 8.000 kwanzas and are available around 50.000 copies for the whole national territory, which can be purchased at the headquarters of INADEC and provincial services, National Press and associations of Consumer protection.

She informed that INADEC’s complaints are collected daily, and inspection teams, the Inspection Office of the Ministry of Trade and other structures will be responsible for monitoring the availability of books and their stamps in commercial establishments.

She also informed that the leaves of the book contain items for identification of the consumer and the respective contact, which may allow the contact the complainant and give the status of the complaint, against the consumption of a good or service poorly provided.

Source: Angola Press News Agency