Complaints book regarded as compulsory for commercial activity

Luanda – The complaints book and the respective identification stamp, officially released Wednesday in Luanda by the National Institute of Consumer Protection (INADEC), will become part of a set of documents required for the exercise of commercial activity in the country, said the Trade Minister, Fiel Constantino.

The minister, who was speaking at the opening of the launch of the book, stressed that with this measure, the right to complain becomes more accessible to consumers and will allow the inspection bodies to recognize the sectors of activity in which the Consumer rights are more violated and thus adopt corrective actions.

The Complaints Book will enable and facilitate respect for the rights of consumers of goods and services, as well as being a tool to engage commercial and economic operators to bring products and goods to the market that meet customers’ expectations and provide services with quality.

These juridical legal instruments are further evidence of the commitment of the Angolan Executive in the search for simple, practical and feasible solutions to safeguard the health and well-being of families, placing in the consumer market mechanisms of control and accountability of suppliers of goods and service providers.

“With the varied range and diversification of products and services put on the market, the risk of consumer conflicts becomes more and more imminent, which requires a renewed effort with regard to information on the quality of products and services”, said the minister.

Source: Angola Press News Agency

Complaints book regarded as compulsory for commercial activity

Luanda – The complaints book and the respective identification stamp, officially released Wednesday in Luanda by the National Institute of Consumer Protection (INADEC), will become part of a set of documents required for the exercise of commercial activity in the country, said the Trade Minister, Fiel Constantino.

The minister, who was speaking at the opening of the launch of the book, stressed that with this measure, the right to complain becomes more accessible to consumers and will allow the inspection bodies to recognize the sectors of activity in which the Consumer rights are more violated and thus adopt corrective actions.

The Complaints Book will enable and facilitate respect for the rights of consumers of goods and services, as well as being a tool to engage commercial and economic operators to bring products and goods to the market that meet customers’ expectations and provide services with quality.

These juridical legal instruments are further evidence of the commitment of the Angolan Executive in the search for simple, practical and feasible solutions to safeguard the health and well-being of families, placing in the consumer market mechanisms of control and accountability of suppliers of goods and service providers.

“With the varied range and diversification of products and services put on the market, the risk of consumer conflicts becomes more and more imminent, which requires a renewed effort with regard to information on the quality of products and services”, said the minister.

Source: Angola Press News Agency